login-help - Kroger-gift-responsive

Frequently Asked Questions (FAQs)

The gift card is a prepaid debit card carrying a fixed amount determined by the purchaser. 

Your PIN is included inside the card package and can be reset by calling 888.853.9536. We accept relay calls.

You cannot use your card to get cash from an ATM or cash back when you make a purchase using the card.

It is important to register your card so that we can identify you as the rightful owner of the card. Also, most online merchants do not accept payments without a valid billing address to register now.

You can use the card anywhere in the United States where Visa or Mastercard debit cards are accepted.

Yes, on the last day of the month and year printed on the front of the card.

You can call 888.853.9536 and we will send you a replacement card at no cost. We accept relay calls.

You can view or print your transaction history on the Card Activity page.

There are no inactivity fees for gift cards purchased on or after January 1, 2017. For gift cards purchased on or before December 31, 2016, U.S. Bank deducts a $2.00 inactivity fee each month after 12 consecutive months of inactivity. You can avoid this fee by making a purchase with your gift card at least once every 12 months. 

No; the card cannot be reloaded.

Return and refund policies vary by merchant. Please keep your card in case you need to return merchandise for credit; your merchant will require it to complete the transaction. If a merchant agrees to a refund, it may take up to five days before the credit is added to your card. Visit your Card Activity page to confirm the amount refunded has been added to your card.

Make sure to know your balance. Ask the merchant to apply that amount toward your purchase and provide them with another form of payment.


Helpful Hints

Gas stations

While you can use your card to purchase gas, we recommend that you pay inside the station, as opposed to at the pump. When you pay at the pump, a hold will be placed on your card for up to $100 and will not be available for other purchases for up to ten days or until the transaction settles for the actual amount. The transaction will be declined if you do not have sufficient funds for the hold amount. To avoid the hold, pay the attendant for your gas.



When using your card at businesses where tipping is customary, such as restaurants and salons, an additional 20% will be added temporarily to the total amount you are charged. Make sure your balance can accommodate the additional 20% or your transaction will be declined. The additional amount will not be available for other purchases for up to 10 days or until the transaction settles for the actual amount.



Hotels and car rental agencies typically hold an additional 15% of the total amount you are charged. The hold may be in place for up to 10 days or until you settle your bill.




Lost or Stolen FAQs

Call us immediately at 888.853.9536 to report a lost or stolen card. We accept relay calls. In order to get a replacement card, you will need to have registered your card. A replacement card with your available balance will be issued if you can verify the card number. Or, if your card is not registered, you will need to provide a copy of the card and/or a purchase receipt, as well as proof of your identity. A replacement card fee of $5.95 will be deducted from your available balance.

You must call 888.853.9536 within 60 days of the first transaction you believe to be unauthorized. We accept relay calls. When you call, please have the following information on hand: your card number, the date on which the transaction occurred and the dollar amount of the suspected error or unauthorized transaction.



 Keep all receipts in case of errors or unauthorized activity on your card.


Need help? Want to report a lost or stolen card? Call us at 888.853.9536. We accept relay calls.