Having an issue with your card? Note: All fields are required for successful processing. *

You must provide the following documents for all account ownership requests

  • 30-digit barcode on the back of the card, the 16-digit card number and 3-digit security code
  • Front and back photo of gift card
  • Receipt of gift card purchase
  • Valid Photo Identification

 

Getting Started:

Enter the 30-digit barcode on the back of the card, the 16-digit card number and the 3-digit security code.

Click Submit to locate your card. Follow the prompts to upload your documentation.

The Bar Code is located on the back of your card.

(Optional)

Please enter a contact number for an agent to reach out to you should further be required. By entering a phone number, you agree to an agent reaching out between 8AM to 8PM in your time zone.

By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications— including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system—from us and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider. 

(Optional)