lost or stolen - Kroger-gift-responsive

Lost or Stolen FAQs

Call us immediately at 888.853.9536 to report a lost or stolen card. We accept relay calls. In order to get a replacement card, you will need to have registered your card. A replacement card with your available balance will be issued if you can verify the card number. Or, if your card is not registered, you will need to provide a copy of the card and/or a purchase receipt, as well as proof of your identity. A replacement card fee of $5.95 will be deducted from your available balance.

You must call 888.853.9536 within 60 days of the first transaction you believe to be unauthorized. We accept relay calls. When you call, please have the following information on hand: your card number, the date on which the transaction occurred and the dollar amount of the suspected error or unauthorized transaction.

 

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It is important to treat your card like cash. Keep all receipts in case of errors or unauthorized activity on your card.
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Need help? Want to report a lost or stolen card? Call us at 888.853.9536. We accept relay calls.